Troubleshooting
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Configuring port speed and duplex
Sometimes customers may experience abnormal slow throughput result or packet dropped, which usually turns out to be caused by...
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Reset the admin password
Starting from firmware 5.4, Balance 305, 380 or above support admin password reset via the LCD panel. Admin password...
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Enable Remote Assistance
When you create a support ticket with the Support Team, you might be asked to enable the Remote Assistance...
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Properly configuring your firewall
We have written this quick walkthrough to help you properly configure your firewall rules. Configuring the proper port number...
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Obtaining a Diagnostic Report
Go through the following steps to obtain a Diagnostic Report from a Pepwave AP device: Connect to the Web...